SD Innovations

Unified Insurance Operations

Mobile first Approach

Built a hybrid mobile app to streamline insurance operations, unify workflows, and enhance digital adoption across teams.

ClientHealth Insurance Company in India

Duration36 months
YearSince 2020

Project Overview

Challenges
The client, a large health insurance provider, faced challenges with decentralized and inefficient operations spread across various roles—from agents to senior decision-makers. There was a need to streamline core operations into a unified mobile experience.

Solution
SD Innovations developed a "Virtual Office" mobile app to digitally transform insurance workflows, integrating varied operational roles and tasks into a single platform using a hybrid app approach and robust backend services.

Project Details

Timeline36 months (Since 2020)
Team15
Key Results
Improved operational efficiencyEnabled mobile-first workflowsBoosted internal digital adoption

Our Approach

We employed a strategic methodology to tackle the challenges and deliver exceptional results.

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We began with a POC on hybrid frameworks, selected the middleware stack, and finalized functional specs with stakeholder approval.

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Our team led agile development with an embedded proxy product owner, using an iterative design process and full-cycle testing to ensure a smooth user experience.

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Post-launch, we provided 12 months of support and deployed 3 experts to strengthen the client’s internal team and drive ongoing improvements.

Results & Impact

Our solution delivered significant measurable outcomes for the client.

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Centralized and streamlined insurance processes via a single app

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Reduced manual tasks with improved OCR-based inputs

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Operational visibility enhanced for decision-makers

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Broader team adoption of digital tools with minimal friction

Technologies Used

Key technologies and tools that powered this solution.

React Native
Spring Framework
AWS
Custom-built for mobile integration
OCR modules for document capture and processing

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