SD Innovations

Technology Transformation

Smart Facility Innovation Program

Strategic modernisation of facility operations through web and mobile platforms, enabling a 2x increase in development velocity

ClientFacility Management Company in the US
DurationOngoing for 8 years
Yearsince 2016

Project Overview

Challenges
The client, a technology-driven facility management company, needed to modernize their platform to streamline procurement, vendor coordination, work order management, and maintenance scheduling. Their previous system lacked intuitive UX and scalability, leading to friction among property managers and service vendors.

Solution
SD Innovations partnered with the client to design and develop modern web and mobile applications tailored for property and facility managers. Post initial rollout, we continued supporting the platform via dedicated team augmentation, embedding experienced developers, designers, and QA into their internal team.

Project Details

TimelineOngoing for 8 years (since 2016)
Team10
Key Results
Modernized platformFaster procurement workflows

Our Approach

We employed a strategic methodology to tackle the challenges and deliver exceptional results.

S / 1

Conducted workshops with clinicians and care managers, Mapped patient and provider journeys to define UX goals, Audited the legacy tech stack and proposed a scalable architecture

S / 2

Created wireframes, prototypes, and conducted usability testing, Developed responsive web and mobile apps with consistent UI, Integrated with third-party device APIs and health data standards (e.g., HL7, FHIR)

S / 3

Performed accessibility, security, and functional testing, Deployed apps using CI/CD pipelines on AWS, Provided handover documentation and live support for rollout

Results & Impact

Our solution delivered significant measurable outcomes for the client.

R / 1

Patients reported improved experience with self-monitoring and alerts

R / 2

Providers saw better compliance and reduced readmissions

R / 3

The platform became future-ready for analytics and AI modules

R / 4

Client reported significant growth in onboarding new clinics post-launch

Technologies Used

Key technologies and tools that powered this solution.

React.js
Node.js
MongoDB
AWS with auto-scaling and monitoring
HIPAA, OAuth 2.0, JWT encryption
Bluetooth-enabled devices, HL7/FHIR, Twilio for messaging

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